Business Office Assistant
Company: Beaumont Health
Posted on: March 15, 2020
General Summary:Under general direction, performs functions
related to businessactivities including, but not limited to:
greeting patients, familiesand visitors, scheduling and registering
patients for appointments viaphone and face-to-face communication,
collecting and posting patientpayments, completing charge entry
activities, monitoring registrationwork queues, faxing, copying,
collating correspondence, ordering officeand medical supplies. The
Business Office Assistant performsresponsibilities in accordance
with Beaumont Health and Beaumont MedicalGroup policies and
procedures to ensure efficient operations, whichembrace the mission
and vision of Beaumont Health and promotes patientsatisfaction
while delivering patient and family-centered care (PFCC).Essential
Duties:? Schedules patient appointments, maintains provider
schedules.? Completes patient registration following the Beaumont
HealthCorporate Registration procedures (i.e. demographics,
insuranceverification, payment collection).? Informs patients of
delays in appointment times and/orprocessing of requests.?
Effectively communicates with all internal and externalcustomers
and patients.? Coordinates medical record for release, in
accordance withBeaumont Health and Beaumont Medical Group policies
and procedures.? Performs general office work; copying, faxing,
filing, scanning,handling correspondence.? Coordinates and
facilitates new patient and annual forms (i.e.consent to treat,
medical records release).? Demonstrates knowledge and commitment to
the mission, philosophyand objectives of the Beaumont Medical Group
and Beaumont Health.? Provides a pleasant and comfortable
environment. Demonstratescompassion, caring and sensitivity to
patients and others in all dailyencounters and transactions.?
Demonstrates knowledge of and utilizes performance improvementplans
to improve patient outcome and satisfaction.? Demonstrates
competency in job skills and attends mandatorytraining programs.?
Verbalizes knowledge of and participates in emergency
managementexercises.? Ensures functionality of equipment.?
Participates in maintaining continuous accreditation readiness.?
Active participation as a team member, including mentoring
newemployees.? Attends work as scheduled.? Attends and participates
in all practice/department meetings, asrequired.? Participates in
the patient referral process, as required.? Maintains inventory and
stocking of supplies and equipment, mayinclude ordering of
supplies.? Demonstrates knowledge for academic and residency
programs forresident and fellowship sites (i.e. resident rotation,
residentscheduling, office workflows).? May perform surgical
scheduling or surgical boarding foroutpatient procedures and/or
inpatient admissions.? Demonstrates knowledge of phone room/call
center activities,responsibilities, and requirements, for
applicable sites with a phoneroom/call center.Standard
Qualifications:To perform this job successfully, an individual must
be able to performeach essential duty satisfactorily. The
requirements listed below arerepresentative of the knowledge, skill
and/or ability required.Reasonable accommodations may be made to
enable individuals withdisabilities to perform the essential
duties.? Education / Training: High School Diploma or equivalent?
Work Experience: 2-3 years of experience in a customer servicerole
required, preferably in a patient facing healthcare position.?
Certification, Licensure, Registration: None? Other Qualifications:
Strong communication skills, multi-taskoriented, sensitivity to
others, ability to prioritize, self-motivatedand ability to handle
stressful situations.? Must be competent in Microsoft Office, and
willing to learnother computer programs. Previous Electronic Health
Record (EHR)experience preferred.? Familiarity with common medical
Keywords: Beaumont Health, Roseville , Business Office Assistant, Administration, Clerical , Roseville, Michigan
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