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Business Office Assistant

Company: Beaumont Health
Location: Roseville
Posted on: March 15, 2020

Job Description:

General Summary:Under general direction, performs functions related to businessactivities including, but not limited to: greeting patients, familiesand visitors, scheduling and registering patients for appointments viaphone and face-to-face communication, collecting and posting patientpayments, completing charge entry activities, monitoring registrationwork queues, faxing, copying, collating correspondence, ordering officeand medical supplies. The Business Office Assistant performsresponsibilities in accordance with Beaumont Health and Beaumont MedicalGroup policies and procedures to ensure efficient operations, whichembrace the mission and vision of Beaumont Health and promotes patientsatisfaction while delivering patient and family-centered care (PFCC).Essential Duties:? Schedules patient appointments, maintains provider schedules.? Completes patient registration following the Beaumont HealthCorporate Registration procedures (i.e. demographics, insuranceverification, payment collection).? Informs patients of delays in appointment times and/orprocessing of requests.? Effectively communicates with all internal and externalcustomers and patients.? Coordinates medical record for release, in accordance withBeaumont Health and Beaumont Medical Group policies and procedures.? Performs general office work; copying, faxing, filing, scanning,handling correspondence.? Coordinates and facilitates new patient and annual forms (i.e.consent to treat, medical records release).? Demonstrates knowledge and commitment to the mission, philosophyand objectives of the Beaumont Medical Group and Beaumont Health.? Provides a pleasant and comfortable environment. Demonstratescompassion, caring and sensitivity to patients and others in all dailyencounters and transactions.? Demonstrates knowledge of and utilizes performance improvementplans to improve patient outcome and satisfaction.? Demonstrates competency in job skills and attends mandatorytraining programs.? Verbalizes knowledge of and participates in emergency managementexercises.? Ensures functionality of equipment.? Participates in maintaining continuous accreditation readiness.? Active participation as a team member, including mentoring newemployees.? Attends work as scheduled.? Attends and participates in all practice/department meetings, asrequired.? Participates in the patient referral process, as required.? Maintains inventory and stocking of supplies and equipment, mayinclude ordering of supplies.? Demonstrates knowledge for academic and residency programs forresident and fellowship sites (i.e. resident rotation, residentscheduling, office workflows).? May perform surgical scheduling or surgical boarding foroutpatient procedures and/or inpatient admissions.? Demonstrates knowledge of phone room/call center activities,responsibilities, and requirements, for applicable sites with a phoneroom/call center.Standard Qualifications:To perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties.? Education / Training: High School Diploma or equivalent? Work Experience: 2-3 years of experience in a customer servicerole required, preferably in a patient facing healthcare position.? Certification, Licensure, Registration: None? Other Qualifications: Strong communication skills, multi-taskoriented, sensitivity to others, ability to prioritize, self-motivatedand ability to handle stressful situations.? Must be competent in Microsoft Office, and willing to learnother computer programs. Previous Electronic Health Record (EHR)experience preferred.? Familiarity with common medical terminology preferred

Keywords: Beaumont Health, Roseville , Business Office Assistant, Administration, Clerical , Roseville, Michigan

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