Customer Experience Specialist

Company: Robert Half
Location: Cleveland
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Customer Experience Specialist to join our team in Cleveland, Tennessee. In this role, you will serve as the first point of contact for customers, ensuring their needs are addressed promptly and efficiently. This is a Contract to permanent position where you will play a critical role in delivering exceptional service and maintaining strong customer relationships. Responsibilities: • Respond to incoming customer calls and inquiries related to service, maintenance, and repair needs. • Schedule service appointments and coordinate technician dispatch to resolve customer issues swiftly. • Provide reassurance and resolve concerns to ensure a positive and seamless customer experience. • Accurately enter new customer accounts and update existing records in company systems. • Track and organize customer and service information using spreadsheets and other administrative tools. • Handle follow-up communication with customers to ensure their needs are fully addressed. • Assist with general administrative tasks to support team efficiency and organization. • Prioritize and manage urgent customer requests while maintaining attention to detail. • Act as a brand ambassador by delivering high-quality service that fosters loyalty and trust. • Utilize CRM tools and office software to manage customer interactions and maintain accurate records.• At least 1 year of experience in a customer service or similar role. • Proficiency in using CRM systems and office software, including Microsoft Excel. • Strong ability to manage multiple tasks simultaneously while maintaining accuracy. • Exceptional communication and interpersonal skills, particularly in high-pressure situations. • Proven track record of providing outstanding customer support and resolving concerns effectively. • Ability to schedule appointments and coordinate service operations efficiently. • Experience with data entry and maintaining detailed customer records. • Familiarity with billing functions in a service-oriented environment.

Keywords: Robert Half, Roseville , Customer Experience Specialist, Customer Service & Call Center , Cleveland, Michigan