Customer Service Representative
Company: S3
Location: Detroit
Posted on: April 1, 2026
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Job Description:
Job Description STRATEGIC STAFFING SOLUTIONS (S3) HAS AN
OPENING! Strategic Staffing Solutions is hiring multiple Customer
Service Representatives for a contract opportunity with one of our
largest clients located in Detroit, MI! Title: Customer Service
Representative (multiple openings) Location: Detroit, MI (Remote
after initial onsite training) Duration: 6 Months W2 contract role
Pay Rate: $20-22/HR Shifts: 4 days/week; apprx. hours 9am – 7pm;
Flexible schedule Job Summary As an entry level professional in
Customer Care, the main accountabilities are answering incoming
customer phone calls and resolving customer inquiries related to
turn-on and disconnection of services, electrical and gas outages,
and gas leaks. Key Accountabilities Initiate and respond to
customer inquiries related to various products and services. Gather
and analyze current and historical data from customer records to
respond to service requests and inquiries. Follow-up with key
contacts within Customer Care and other departments to ensure
timely resolution of complaints, inquiries and requests. Conduct
customer business within Michigan Public Service Commission rules
and established guidelines. Process customer payments per
established guidelines. Communicate with customers effectively and
accurately. Qualifications: High school diploma, or equivalent,
with two years of experience in a customer contact professional
environment OR- Henry Ford College Customer Service Professional
Certificate with one year of experience in a customer contact
professional environment OR- Associate degree, or above, with one
year of experience in a customer contact professional environment
Additional requirements: Must obtain an evaluation of "recommended"
on the clerical and human relations portions of the customer
representative tests. Must have intermediate oral and written
communication skills, including a good speaking voice and solid use
of proper business grammar. Must demonstrate a working proficiency
in relevant computer applications within multiple corporate
applications and data management tools and systems. Must pass
Department of Transportation (DOT) drug & alcohol testing and a
satisfactory physical examination. Must be flexible to work shifts
and extended periods of overtime that may include weekends and
holidays. Maintain an internet access at a home location with at
least 20 mbps * Beware of scams. S3 never asks for money during its
onboarding process
Keywords: S3, Roseville , Customer Service Representative, Customer Service & Call Center , Detroit, Michigan
