Manager of Referral Services

Company: Lifebanc
Location: Cleveland
Posted on: February 17, 2026

Job Description:

Job Description Job Description Are you ready to save a life? Do you want to be the person that makes the miracle of organ donation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes. Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients. Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver. What is Lifebanc? Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives. Position Description: This position is responsible is to provide both supervision and leadership in the daily activities of the Referral Services both in the field and within the donor referral center. This position is responsible for the facilitation of all training and continuing education for the department. This position is responsible for the facilitation of organ, tissue and eye donation process through the identification and evaluation of each potential donor to ensure optimal outcomes for the donor families and recipients. Essential Functions: Provides supervisory oversight of the daily operations in the Referral Services department to ensure efficiency of the organ and tissue referral process. Assesses and determines potential donors to maximize donation opportunities. Analyzes and monitors departmental goals and data: develops and carries out initiatives to increase overall productivity for efficiency within the Referral Services. Creates, maintains and improves department policies, procedures and standard work instructions. Collaborates with other Lifebanc departments to ensure adequate, knowledgeable 24-hour coverage for Referral Services support. Management of the selection, training, development and performance of departmental staff. Communicates job responsibilities and performance expectations. Conducts performance evaluations for all direct reports and holds staff accountable for meeting established individual and departmental goals and benchmarks. Provides feedback on salary adjustments. Provides and oversees training for new and existing employees to ensure a high level of performance. Planning and delivering department meetings. Assures consistent compliance with local, state and federal regulations and professional standards related to donor screening and tissue recovery. Maintains compliance with OPTN, FDA, EBAA, and AATB standards. Ensures proper documentation of medical records to ensure Organ AOC has accurate and timely records. Ensures accurate and real time case documentation through the Lifebanc electronic medical record. Verifies all appropriate authorizations, clearances and documentation have been obtained. Responsible for the Referral Services budget. Maintains complete and accurate records of all donor-related expenses for finance department. Maintains relationships with collaborating partners (funeral directors, tissue processors, coroners/medical examiners). Serves as a subject matter expert for iTransplant and collaborates with quality and hospital services on the implementation of iReferral. Performs other job duties as assigned. Education and Experience: Registered Nurse or healthcare professional with a minimum of three years of critical care and/or a minimum of two years of experience as a Transplant Coordinator/equivalent. Minimum 1-2 years of experience in the OPO or related health care field required. Bachelor’s degree in nursing or related field is preferred. Knowledge, Skills and Abilities: Basic computer skills and working knowledge of basic equipment. Ability to assume responsibility without direct supervision, multitask and to demonstrate effective decision making within the scope of assigned authority. Strong interpersonal skills with the ability to interact and communicate effectively with a wide range of people, including medical staff, hospital personnel and donor families. Ability to collaborate with multiple members of the health care team to effectively manage an organ donor referral. Physical stamina, including the ability to function at full capacity for hours consecutively. Ability to understand federal and state laws regarding donation including the ability to understand regulations and standards of hospital accrediting agencies and organizations. Ability to produce accurate records both written and electronic. Ability to work independently from home, the office or hospital settings. Skill in dealing with diverse issues where many problems exist simultaneously and often compete for immediate attention. Ability to travel locally or out of state for meetings or continuing education. Skill in educating others in organ and tissue donation processes including creating an environment that promotes learning. Ability to maintain confidentiality. Ability to follow established clinical policies, procedures, guidelines, and recommended improvements. Current valid driver’s license and automobile insurance. Physical Requirements: • Ability to lift 25 pounds and to sit or stand for extended periods of time. Compensation and Benefits: When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account, dependent care flexible spending account, short and long-term disability, and life insurance. We also offer a generous paid time off program, 401(K) retirement plan, parental leave, on-site fitness facility, tuition reimbursement and more! Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.

Keywords: Lifebanc, Roseville , Manager of Referral Services, Healthcare , Cleveland, Michigan