Full-Time Shift Supervisor (Roseville, MI)
Company: Great Lakes Ace
Location: Roseville
Posted on: May 23, 2023
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Job Description:
Full-Time Shift Supervisor (Roseville, MI)
Location: Store 18696 - Roseville, MI
Requisition ID: REQ-17231
Posted Date: Posted 30+ Days Ago
Job Type: Full time
Description:
SUMMARY
The Shift Supervisor will serve in a supervisory capacity,
overseeing the direction of store associates and coordination of
store operations. They are responsible for ensuring that associates
provide exceptional customer service, while achieving sales goals.
This includes customer satisfaction, driving sales, building sales
skills and product knowledge.
Shift Supervisors are routinely called upon to do the jobs or some
functions of the job of all subordinates and therefore should have
the skill and capability to perform all the essential functions of
all the jobs in the store.
Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and
Core Values working to live the core values every day.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other
duties may be assigned as needed):
Customer Service - Drive store sales by ensuring that all customers
are acknowledged, customer projects needs are met, and concerns are
resolved quickly. Follow and demonstrate the Ace Helpful 101
S.A.L.E.S. process. Fostering Great Lakes Ace Hardware's ongoing
Business to Business strategy. Assists and/or makes recommendations
to customers in the service areas within the store including, but
not limited to; chain, rope, key, and glass cutting, screen repair,
and knife sharpening.
Register Operations and Cash Control - Follow cash control measures
per corporate guidelines with timely safe/register counting,
banking and communication with District Manager.
Controlling and Overseeing Operating Costs - Control and oversee
operating costs (maintenance of fixtures/machinery, store supplies,
etc.) through proper training of store associates.
Inventory Control - Maintain accurate inventory through on-hand
integrity, daily receiving, store opportunity communication,
product flow, and adhering to corporate guidelines and
deadlines.
Merchandising - Ensure appropriate merchandise stock levels,
merchandise adjacencies and presentations according to corporate
guidelines; signing, and assortment in all departments; ensure
sales floor is adequately stocked.
Communication - Must have strong and effective oral and written
communication skills. Have the ability to disseminate information
in a professional manner, and cultivate change with all levels of
the organization.
Store Appearance - Create and maintain a clean, safe and
presentable shopping experience with a favorable impression to our
customers, neighbors, and associates. Associate break rooms,
restrooms, Helpful Hub, office and/or customer service counter MUST
be cleaned and maintained at all times. Nightly recovery must be
completed.
Attendance - A continuous pattern of regular and prompt attendance
is required along with the ability to work a rotating schedule
including weekends.
SUPERVISORY RESPONSIBILITIES
Oversees up to 20 associates in the store, in the absence of the
Store or Assistant Management staff. Carries out oversight
responsibilities in accordance with GLA's policies, procedures, and
applicable laws. Responsibilities include training associates;
assigning, and directing work; addressing complaints and resolving
problems with the direction of the management team.
RELATIONSHIPS
Maintain open lines of communication with all store associates,
store supervisors, and the Support Center personnel.
TECHNOLOGY
Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace
Net, Epicor and email.
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
EDUCATION and/or EXPERIENCE
Six months of related experience and/or training preferred; or
equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts,
proportions, percentages, area, and volume. Ability to apply
concepts of basic addition, subtraction, multiplication and
division.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw
valid conclusions. Ability to interpret an extensive variety of
technical instructions in mathematical or diagram form and deal
with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the associate is regularly
required to walk; use hands to finger, handle, or feel objects,
tools, or controls, talk and hear. The associate frequently is
required to climb ladders and stand and reach with hands and arms.
The associate is occasionally required to sit and stoop, kneel, or
crouch. The associate must regularly lift and/or move up to 40
pounds and frequently lift and/or move up to 50 pounds with
assistance. Specific vision abilities required by this job include
close vision, color vision, peripheral vision, and the ability to
adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are
representative of those an associate encounters while performing
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
associate occasionally works near moving mechanical parts. The
noise level in the work environment is usually moderate.
PM22
Compensation Details:
$15.00 per hour
Equal Opportunity Employer
Great Lakes Ace Hardware is committed to a policy of promoting
equal employment opportunities. The company recognizes the
importance of diversity and leveraging the skills and talents of
all people to the mutual advantage of each individual and the
organization. The company is committed to the prevention of
employment discrimination related to race, religion, color, sex
(including sexual harassment), gender identity, national origin,
age, marital status, disability and military or veteran status,
sexual orientation or any other action covered by federal or
applicable state/local laws.
PI215653511
Keywords: Great Lakes Ace, Roseville , Full-Time Shift Supervisor (Roseville, MI), Hospitality & Tourism , Roseville, Michigan
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