Ticket Counter Manager (Prospect)-DTW
Company: Prospect International Airport Services
Location: Detroit
Posted on: March 1, 2026
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Job Description:
General information Job Title Ticket Counter Manager
(Prospect)-DTW Date Wednesday, February 25, 2026 Entity Prospect
International Airport Services State Michigan City Detroit Base Pay
Rate: $ 20.25 Full/Part Time Full Time Exempt or Non-Exempt
Position Non-Exempt Shift A.M. shift Requirements and Description
Ticket Counter Manager With decades of experience and operations at
more than 30 major airports—inclu ding Chicago, Dallas, Newark, and
more—Prospect Airport Services is a trusted leader in aviation
support. Our team of over 11,000 dedicated associates delivers
essential services such as baggage handling, wheelchair assistance,
lost and found, and aircraft cleaning. We are committed to
excellence, safety, and integrity in everything we do—providing
reliable, high-quality service to our airline partners and the
traveling public every day. We are seeking individuals to join our
growing team who are passionate, have integrity, and have empathy
for how their words and decisions affect our employees, customers,
and partners. Prospect Airport Services is looking for a
people-centric leader to assist and oversee the Ticket Counter
portion of the Passenger Service operation at Detroit Metropolitan
Airport (DTW). This solutions-focu sed leader will assist the
General Manager in assuring the shift runs smoothly. Duties will
include but are not limited to: Ensuring excellent customer service
for all passengers Increase efficiency of staff Reduce wait time
for passengers requiring wheelchair assistance Ensure accurate
ticket counter logs are maintained Coordinate with other
managers/super visors Benefits: · Competitive pay with daily access
to earned wages. · Comprehensive Medical, Dental and Vision
Insurance for full-time employees who work 30 hours per week.
Benefits begin in the month following 60 days of service. Eligible
dependents are spouse, children under age 26 years, disabled
dependents of any age. · Voluntary Additional Coverages through
AFLAC: Short-term disability (STD), Accident, Critical Illness, and
Hospital Indemnity. · Exclusive Employee Discount and Perks
including Working Advantage, Payactiv (Earned Wage Access),
Purchasing Power, Active&Fit. Q ualifications: · High School
diploma or GED. · Must be at least 18 years of age. · Must be able
to obtain credentials required as per airport or state or customs
requirements. · Proficient in English. Physical requirements: ·
Must be able to frequently lift, move up to 70 lbs; Constantly
push, pull up to 70 lbs; and constantly walk, stand, reach above
shoulder, climb, crawl, stoop, squat, kneel, & bend. Working
conditions: · Must be able to work weekends and holidays, overtime.
· Must be able and open to work in outside weather conditions which
may include severe seasonal elements. "Prospect is committed to
equal opportunity employment regardless of race, color, ancestry,
religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability or veteran status."
Keywords: Prospect International Airport Services, Roseville , Ticket Counter Manager (Prospect)-DTW, Hospitality & Tourism , Detroit, Michigan
