Client Solutions Architect, Digital Solutions
Company: AHEAD USA
Location: Detroit
Posted on: April 24, 2024
Job Description:
AHEAD builds platforms for digital business. By weaving together
advances in cloud infrastructure, automation and analytics, and
software delivery, we help enterprises deliver on the promise of
digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all
perspectives and voices are represented, valued, respected, and
heard. We create spaces to empower everyone to speak up, make
change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based
on an individual's race, national origin, color, gender, gender
identity, gender expression, sexual orientation, religion, age,
disability, marital status, or any other protected characteristic
under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the
diversification and enrichment of ideas and perspectives at
AHEAD.
DSG - Client Solutions Architect
The DSG Client Solutions Architect (CSA) will be a core member of
our DSG pursuit team that's responsible for generating demand
across the Digital Solutions Group portfolio. This includes Data &
AI, Platform Engineering (Cloud & DevOps), as well as Modern
Applications. CSAs are technical experts that collaborate with our
AHEAD Account Teams to help identify, qualify and build the
solutions that support our customers Digital Business. They are
able to listen to customer challenges, while also demonstrating
credibility through demos, whiteboarding sessions, and knowledge of
the industry. The responsibilities will include working closely
with the Regional Managing Directors to drive sales campaigns
focused on our portfolio of Digital Solution consulting services.
This individual will also be responsible for creating awareness of
AHEAD's world class services that integrate with our key partners,
AWS, Microsoft, Harness, GitHub, Palo Alto Networks and RedHat,
while working closely with current and prospective customers to
determine how AHEAD can best serve their app and data modernization
initiatives.
Responsibilities
- Engages in conversations with customers aligned to their
industry to understand their business challenges and introduce the
AHEAD DDP as well as AHEAD DSG frameworks to qualify
opportunities.
- Initiates conversations with customers specifically focused
around Data & AI, Platform Engineering, and Modern Applications in
collaboration with vendors and the Ahead services
organization.
- Identify gaps in the client environment, process, and skills
with the intent to address, educate, and bring their teams together
to drive client enablement
- Explain and educate complex solutions, architectures and
integrations in a clear and articulate manner
- Creates guiding examples of customer transformation through
seminars, workshops, webinars, and direct engagement.
- Collaborates with team members to discover new opportunities.
Drives incremental revenue growth through personal campaigns (e.g.,
portfolio analysis) or internal sources (e.g., Marketing).
Collaborates with account teams, partners, or services to track and
qualify new opportunities.
- Identifies customer business needs and technology readiness.
Contributes to the development of solutions in collaboration with
internal teams, partners, and services. Proposes prioritized
solutions that align with customers' needs. Articulates the
business value of proposed solutions.
- Collaborates with other teams (e.g., account teams) and
services to build pipeline. Interfaces with customers and builds
relationships via social selling. Apply AHEAD's sales process to
adequately qualify an opportunity.
- Identifies opportunities to drive consumption and grow business
with existing customers by initiating conversations, providing
demos or quotes, and collaborating with partners or internal
teams.
- Proactively engage with Cloud vendors to leverage funding
mechanisms available as part of sales campaign.
- Proactively builds external stakeholders' mapping. Collaborates
with account teams (e.g., Account Executives) to identify and
engage senior business subject matter decision makers at the
customer's/partner's business.
- Implements strategies to accelerate the closing of deals.
Contributes input on strategies to drive and close prioritized
opportunities. Implements close plans (e.g., how to map timeline,
engage the customer, get customer buy-in and commitment) to de-risk
and drive predictable deal closure. Technical Expertise
- Leads conversations and sets up events within Microsoft, AWS,
Harness, Redhat, Snowflake and other partners.
- Initiates conversations with prospective customers/partners at
events to expand external network.
- Proactively provides analysis of the competitive landscape in
supported solution area. Evaluates opportunities and makes
recommendations on pursuit or withdrawal. Provide the holistic
value of Ahead to customers as it pertains to the Modern Apps,
Data, DevOps, and Cloud Platforms.
- Maintain a 101 level competency and certification level in core
technology areas across AWS (AWS SA Associate Certification) &
Microsoft Azure (e.g. AZ-104 Azure Administrator) Sales Excellence
- Collaborates with partners and resources and leverages customer
insights or industry knowledge. Contributes to exploring business
and emerging opportunities to optimize the portfolio and support
customer innovation.
- Reviews feedback report and coaches others on ensuring
customer/partner satisfaction and decreasing dissatisfaction by
establishing recovery action plans to improve clients' overall
experience. Manages and/or orchestrates sales and delivery success
through the account team and pursuit team.
- Engages with internal and external stakeholders on business
planning.
- Collaborates with extended sales team, partners, and marketing
to conduct business analysis (e.g., whitespace analysis, identify
industry trends) to pursue high-potential customers and develop a
target list of potential business.
- Manages the end-to-end business of the assigned territory.
Conducts forecasting for accounts and develops a portfolio and
territory plan to drive intentional selling aligned with strategic
priorities.
- Completes required training and obtains relevant product and
role certifications aligned to the role and workload/industry.
Requirements
- Bachelor-level degree in engineering, IT, data communications,
Information Systems, computer science, or equivalent educational or
professional experience and/or qualifications
- Experience with Public Cloud (AWS, Azure, GCP) and On-Premises
Environments
- Experience with Modern Data Platforms
- Hands-on experience in Automation, Orchestration and CI/CD
pipelines (SCM, Build, Deployment, Code Quality, APM, Monitoring
and Reporting tools).
- Infrastructure as Code (IaC) experience (E.g. scripting
Terraform, Puppet, Chef, Ansible, Rundeck, Shell) Key Skills
- Strong interpersonal skills are required. Ability to work
effectively with team members, clients and other areas of the IT
environment
- Strong written and oral communications
- Excellent problem-solving abilities, strong decision-making
skills and make sound judgment decisions.
- Excellent presentation skills. Ability To
- Work effectively with team members, clients, and other areas of
IT
- Handle multiple tasks and be flexible in a fast-paced
environment
- Deliver on time Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD
and RISE AHEAD, we value and benefit from diversity of people,
ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies
in a multi-million-dollar lab, by encouraging cross department
training and development, sponsoring certifications and credentials
for continued learning.
We understand that you have a life outside of work. That's why we
offer paid time off, paid company holidays, and a great benefits
program including maternity/paternity leave and much more!
Please note that although some job posting are indicated as remote,
it is solely for the purpose of the posting. It is company policy
for employees within thirty miles of an office to be in-office at
least 2 days per week.
Keywords: AHEAD USA, Roseville , Client Solutions Architect, Digital Solutions, Other , Detroit, Michigan
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