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Sales Floor Supervisor

Company: JCPenney
Location: Roseville
Posted on: September 16, 2022

Job Description:

* *Customer Service & Sales*- Greets and assists customers in finding products and partners with other team members when additional help is needed- Models for and holds team accountable for outstanding customer service- Directs customer service activities throughout the store- Resolves customer issues and concerns in a professional manner* *Merchandising*- Reviews planning tools for merchandise placement and resource allocation to effectively plan workload-SET / Visual / Environment Manages the merchandising SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance- Identifies sell-through opportunities and re-merchandise the selling floor to increase rate of sale- Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment* *Team Development*- Responsible for the completion of Sales Floor associates training and policy compliance- Consistently provides ongoing feedback and coaching to associates - Maintains notes / observations of each associate's strengths and opportunities - Takes action on performance and policy issues within the team* *Performance Standards*- Supports company shrink and safety initiatives- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendanceJob Type: Full-timePay: $15.00 - $18.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Flexible spending account* Health insurance* Paid time off* Vision insuranceExperience level:* 3 yearsShift:* 8 hour shiftWeekly day range:* Weekend availabilityEducation:* High school or equivalent (Required)Experience:* Customer service: 3 years (Required)Work Location: One location

Keywords: JCPenney, Roseville , Sales Floor Supervisor, Sales , Roseville, Michigan

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