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Front Desk Agent

Location: Roseville
Posted on: November 25, 2022

Job Description:

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and are seriously looking for employment, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities This is a 11PM TO 7AM NIGHT AUDIT SHIFT Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Upsell additional facilities and services, when appropriate Skills Work experience as a Hotel Front Desk Agent, Receptionist or Cusomer Service Customer service attitude Excellent communication and organizational skills Must be dependableJob Types: Full-time, Part-timePay: $12.00 - $13.00 per hourBenefits: Employee discountSchedule: 8 hour shift Holidays Night shift Weekend availabilityAbility to commute/relocate: Roseville, MI 48066: Reliably commute or planning to relocate before starting work (Preferred)Experience: Hotel experience: 1 year (Preferred)Shift availability: Overnight Shift (Preferred) Night Shift (Preferred)Work Location: One location

Keywords: DAYS INN & SUITES, Roseville , Front Desk Agent, Sales , Roseville, Michigan

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